Interpreter Scheduling and Dispatch Playbook

What you’ll take away

1. 01

   Define what a good assignment means

   Before adjusting dispatch tools, agree on the decisions your team must make. A shared definition of a suitable assignment helps coordinators explain choices and identify requests that need human review.

2. 02

   Build your dispatch decision worksheet

   Complete this worksheet with your dispatch team using one familiar service. The guidance is a starting point for discussion, not a suggested policy or an automatically configured assignment rule.

3. 03

   Run a booking through the whole process

   Use a fictional request and demo interpreter records. Walk through these four steps together so the team can see where information is missing, priorities conflict, or responsibility becomes unclear.

4. 04

   Check the exceptions before launch

   Review the situations that interrupt a normal scheduling day. Each check should have an owner and a recorded answer before the team relies on the new process for live requests.

5. 05

   Pilot one service before expanding

   Choose a limited service and a team that can review results together. Use the pilot to validate decisions, responsibilities, and required configuration before applying the process to more complex operations.

Agency owners, dispatch leads, operations managers, and scheduling teams English and French editions are available.