Bringing VRS operations into one connected environment.
Consolidating operational workflows while retaining specialized communication technology.
Connected with MigiHub
- Connect VRS operations
- Integrate communication tools
- Unify service management
Workflow illustration
Customer names are changed and portraits are AI-generated to preserve confidentiality. These stories are summaries, not direct quotations.
The challenge
The provider was operating a separate Video Relay Service (VRS) environment with its own application, infrastructure, workflows, and integration requirements. Maintaining multiple platforms increased technical complexity and operational overhead.
The MigiHub solution
MigiHub was used to consolidate VRS-related operational capabilities into the broader platform while supporting integration with specialized third-party communication technology.
Before
- Operate a separate VRS environment
- Maintain parallel infrastructure and workflows
- Manage requirements across multiple platforms
With MigiHub
- Consolidate VRS-related operations
- Connect specialized communication technology
- Coordinate services in a broader platform
Connected capabilities
Connected operations
- VRS-related operational workflows
- Coordination within the broader MigiHub platform
Integration and consolidation
- Integration with specialized third-party communication technology
- A consolidation path for legacy operational environments
The impact
The organization reduced platform fragmentation, simplified operational management, and created a more unified environment for interpretation services. The approach also created opportunities to reduce legacy infrastructure and support costs.
A unified operational foundation can simplify service management while preserving the role of specialized communication tools.
