A smoother VRS workflow, from bookings to team coordination.
Bookings, schedule changes, communications, dispatcher teams and business intelligence work together in one operational environment.
Connected with MigiHub
- Book and schedule
- Coordinate changes and teams
- Review operational intelligence
Workflow illustration
Customer names are changed and portraits are AI-generated to preserve confidentiality. These stories are summaries, not direct quotations.
The challenge
Managing video relay service operations meant keeping bookings, schedules, modifications and communications aligned while coordinating the dispatcher team. A change in one part of the work could create follow-up elsewhere. The VRS manager wanted a smoother operational flow, supported by useful business intelligence, so day-to-day coordination would not depend on handling each activity in isolation.
The MigiHub solution
MigiHub connects VRS booking, scheduling, modifications and communications within the same operational environment. Dispatcher team management forms part of that connected workflow, helping the manager coordinate the people handling the service. Business intelligence brings the operational perspective into the same platform. Together, these capabilities support the ongoing work from the initial booking through schedule adjustments and team coordination, with information managed as part of a shared process.
Before
- Coordinate bookings and schedules as separate activities
- Manage follow-up when service details change
- Bring team coordination and operational information together manually
With MigiHub
- Manage bookings and schedules in a connected workflow
- Handle modifications and related communications together
- Coordinate dispatcher teams with business intelligence in the platform
Connected capabilities
Connected service workflow
- VRS bookings and scheduling
- Booking and schedule modifications
- Communications linked to operational coordination
Team and operational management
- Dispatcher team management
- Business intelligence within the platform
- A shared environment for service operations
The impact
The VRS manager is pleased with the seamless experience across bookings, schedules, changes and communications. Dispatcher team management and business intelligence complement the daily workflow rather than sitting apart from it. The result is simpler operational coordination and a more connected view of the work involved in delivering the service.
A connected VRS workflow helps the manager bring bookings, people, changes and operational insight together.
